Privacy Policy
At NovaGent, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: June 10, 2025
NovaGent ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site and through our services includes:
Information You Provide to Us:
Personally identifiable information, such as your name, company name, email address, and telephone number, and any other information you voluntarily provide to us when you fill out our contact form or communicate with us during the client onboarding process.
Information Collected Automatically:
When you visit our website, our servers may automatically log standard data provided by your web browser, such as your computer's IP address, browser type, and the pages you visit. This is done through the use of cookies, which are detailed in our Cookie Policy.
Information Our AI Agents Process:
As a core part of our 'Managed-AI' service, our AI agents process data on behalf of our clients. This may include contact information from your CRM, ad performance data, customer support transcripts, and other business data necessary for the agent to perform its designated function. We process this data as a 'data processor' under the instruction of our client (the 'data controller').
How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account.
- Provide and improve our AI agent services.
- Respond to your inquiries and support requests.
- Send you administrative information, such as service updates and changes to our terms, conditions, and policies.
- Process payments and manage billing.
- Monitor and analyze usage and trends to improve our website and services.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Comply with legal and regulatory requirements.
How We Share Your Information
We do not sell your personal or operational data. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
Third-Party Service Providers:
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
Business Transfers:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Data Security & Retention
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. We will retain your information for as long as your account is active or as needed to provide you services and comply with our legal obligations.
Your Data Rights
Depending on your location, you may have certain rights regarding your personal information under applicable laws such as GDPR or CCPA. These may include the right to:
- Access, update, or delete the information we have on you.
- Object to the processing of your personal information.
- Request that we restrict the processing of your personal information.
- The right to data portability.
To exercise these rights, please contact us using the contact information provided below.
Children's Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: privacy@novagent.io